Fantastic Asia Travel Company Limited here and after "the Company"accepts bookings subject to these conditions:
When you make a booking, purchase a tour or any other services
with us you sign a contract and agree to accept all following conditions. When
you sign the contract you claim that you have full authority to sign on behalf
of everyone whose name is listed, and you confirm that they are all fully aware
of and accept these conditions.
When we accept your booking and sign a contract on our end we agree
to carry out our obligations to you as defined in our tour factsheets and other
information provided to you.
The contract, including all matters arising from it, is subject to Kyrgyz law and the exclusive jurisdiction of the Kyrgyz Courts.
Making your booking
To make your booking, you should fill and sign the contract, then either scan it and return to us as PDF or JPG file or fax it. Also at this time we expect you to pay a non-refundable deposit of 30% of your selected travel arrangements or full payment for travel within 31 days prior to arrival.
Paying for your travel arrangements
We require to pay the balance of the total tour price 31 days prior
to departure. This is done to keep the services booked and also guarantees your
intentions. If you book less than 31 days before departure, we require full
payment on booking. If the balance is not paid in time, we keep the right to
cancel your booking, and apply cancellation charges.
We accept US dollars and Euro wired thru bank transfer to our account.
Please note that you would carry the cost of the transfer on your behalf. We
do not accept credit/debit card payments at this time.
If you book less than 20 days before departure, you may get into a trouble by not having enough time to obtain your visas. Unable to travel and Cancelation resulting from the above is a subject for cancellation fees.
We never insist but we will ask you if you wish to make a voluntary donation to one of the charitable projects which we support in Kyrgyzstan. Any donation that you make will be sent entirely to the charity.
Once the booking form is received we send you a confirmation letter by e-mail or fax. After this point your booking becomes definite, and a contract conditions applied on your and us. Please note all advertised prices are subject to changed unless confirmed by actual reservation. We also reserve the right to decline any booking at our discretion.
Travel documents and information
For your travel to Kyrgyzstan you must have a valid passport, all visas and permits required for your trip. You accept responsibility for obtaining them unless stated otherwise in the contract as sometimes visas could be arranged by us in advance or on arrival. Any information or advice provided on our website on visas, vaccinations, climate, clothing, baggage, special equipment etc. is given in good faith but without responsibility on our part.
Its essential to obtain travel insurance before your trip. Travel insurance must cover personal accident, medical expenses including helicopter rescue and repatriation expenses for the amount exceeding 15,000 Euro. We strongly recommend that your travel insurance also cover loss of personal belongings and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. You should also ensure that there are no exclusion clauses limiting protection for the type of activities such as trekking or mountaineering included in your holiday. Please note we reserve the right to refuse you in services unless you purchase a proper travel insurance.
If we change your holiday
We will do our best not to change any prices after the contract
is signed but still we have to reserve the right to change prices or impose
surcharges up to 31 days before departure due to changes in transport costs
caused by fuel costs, taxes changed by local authorities before or at the time
of your travel, exchange rates - as we are attached to local currency, or if
any government action should require us to do so.
Price increases and surcharges will be calculated according to the full extra cost compared to the costs and exchange rates obtained at 31 December of the previous year. The company is responsible for the first 2% of the additional costs and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the holiday cost excluding insurance premiums and government taxes you may cancel the booking within 7 days of notification of the surcharge. The company will then refund any monies paid in respect of the holiday, but not visas or any other incidental costs. If any surcharge is anticipated, you will be advised at the time of booking of the likely amount.
While we will do our best to operate all holidays as advertised,
by entering into this contract you accept that it may prove necessary or advisable
to vary a holiday itinerary or its contents due to prevailing local conditions.
We reserve the right at any time to cancel or change any of the facilities,
services or prices described in our holiday factsheets and we accept no liability
for loss of enjoyment as a result of these changes.
If we make a significant change we will inform you as soon as reasonably
possible. A significant change does not apply to a change of carrier, transport
or named accommodation, but is normally considered to be a major itinerary re-routing,
a significant change in the duration of your holiday or a change of departure
If the change is not acceptable you may postpone your trip, choose or transfer for another holiday (with an appropriate price adjustment where applicable) or cancel without penalty. The compensation rates in the 'If we cancel your holiday' section apply.
If we cancel your holiday
When we send you the confirmation invoice, we make every effort to provide you with the holiday booked. But we must reserve the right to cancel the holiday if the following situations occur:
- a) insufficient numbers to make a booking viable. We may cancel a booking up to 42 days before the departure date.
- b) unforeseen or uncontrollable circumstances, such as war, civil or political unrest, adverse weather conditions ('force majeure').
- c) your failure to pay the final balance. This is treated as if you had cancelled the holiday, and you will have to pay the cancellation charges detailed in the 'If you cancel your booking' section.
If we cancel your holiday due to a) or b), we will if possible offer you an alternative holiday. If this is not acceptable to you we will refund all payments made to us in respect of the holiday cost and insurance, but we will not be liable to refund you for any incidental expenses that you may have incurred as a result of your booking, such as visas, non-refundable connecting flights, etc.
If you change your booking
We can accommodate most of the changes in your original booking 30 days prior to arrival. After this moment changes might involve extra payment or there is no guarantee of their availability. In any case you must request the changes in writing as soon as possible. If you are unable to travel, we are be able to transfer your booking to another suitable person or postpone your trip. We reserve the right not to accept requests to change or transfer received less than 30 days before departure.
If you cancel your booking
If you cancel your booking, we will impose the cancellation charges below. These are calculated from the day we receive written notification. They are a percentage of the total holiday price, including surcharges:
|Time of cancellation
% of the holiday cost
56-31 days before departure
10% or value of your deposit,
30-15 days before departure
less than 14 days before departure
You are strongly advised to take out cancellation insurance at the time of making the booking as this will cover cancellation charges in certain circumstances. (Note such insurance will not cover a change of mind.)
Acceptance of risk
Adventure travel involves risks, including injury, disease, loss
or damage to property, inconvenience and discomfort. The itineraries given for
each holiday must be taken as an indication of what the tour will cover, and
not as a contractual obligation on the part of the Company. Changes in itinerary
may be caused by local political conditions, flight cancellations, mechanical
breakdown, weather, border restrictions, sickness, or other unforeseeable circumstances.
No refunds will be given for unused services. It is a condition of booking any
of our holidays that you accept this flexibility, and acknowledge that delays
and alterations and their results, such as inconvenience, discomfort, or disappointment,
Please don't expect Western standards of accommodation or travel. Kyrgyzstan is a developing country. Local conditions of health, safety and efficiency may not be up to Western standards. Some facilities will be basic, although we will do our best to offer you the best there is.
Authority on holiday
On an adventurous holiday it is necessary that you abide by the authority of the leader, who represents the Company. Signing our booking form indicates your agreement to this. If you commit any illegal act when on the holiday, or if in the opinion of the leader your health or behaviour appears likely to endanger the safe, comfortable or happy progress of a holiday we may terminate your travel arrangements without any liability on our part. In the case of ill-health we may make such arrangements as we see fit and recover the costs from you. If you are affected by any condition, medical or otherwise, that might affect your or other people's enjoyment of the holiday, you must advise us of this at the time of booking.
Our responsibility for your holiday
We will accept liability for the negligence of our staff or agents
causing death or physical injury to persons or loss or damage to personal property
only to the extent that we are obliged to under Kyrgyz law.
We cannot be held responsible for any other mishap to yourself
or your property, and in particular for the consequences or effects of flight
cancellations, strikes, wars, riots, robbery, sickness, quarantine, government
intervention or other such happenings.
We shall not be liable for any damage or loss if the failure to carry out the contract is:
- attributable to you.
- unforeseeable or unavoidable and attributable to a third party unconnected to the Company.
- due to unforeseen and unusual circumstances beyond the Company's control, the consequences of which could not have been avoided even if all due care had been exercised.
- due to political disputes, border closures, refusal of visas, industrial action, delayed flights, climate or other matters of a similar nature and any other force majeure.
- due to an event which the Company could not foresee or forestall, even with all due care.
- due to the theft of bicycles/kayaks or injury as a result of cycling/kayaking and in particular injuries as a result of either inadequately serviced and maintained personal equipment, including privately owned bicycles/kayaks or failure to wear the correct safety equipment, most notably a helmet.
Any liability is limited to the price paid. In the case of damaged
property the liability is limited to a maximum amount equal to the amount paid
by or on behalf of the owner of the property. In all cases we specifically exclude
all liability for indirect or consequential loss or expense including loss of
The Company's acceptance of liability is limited, in the case of air travel, rail travel, sea travel or hotel accommodation, to the amount set out in the provisions of the Carriers Liability Limited, the 1961 Berne Convention, the 1974 Athens Convention and the 1962 Paris Convention.
Any independent arrangements that you make which are not part of
the holiday are entirely at your own risk.
The holiday starts in Kyrgyzstan and our responsibility does not start until the appointed time at the designated meeting point. If you fail to arrive there at the appointed time, we shall not be responsible for any additional expenses incurred by you to meet up with the group.
We value your opinion and therefore ask for a minute of your time
to fill out our feedback forms given out by guides at the end of the tour. This
will help us to continuously improve our services and get a better understanding
of travel needs of different travelers. You can also use it for any complaints
about your holiday, feedback forms are carefully studied by operations managers
and in case you were not satisfied with provided services one of our managers
will contact you shortly and we will do our best to resolve the problem.